Terms of Service

Terms and Conditions of Sale and Purchase

These Terms and Conditions govern the purchase and sale between this store (hereinafter referred to simply as “the store”) and the customer of the store (hereinafter referred to simply as “Customer”), who is identified during the product purchase process.

Considering that the store sells products and services over the internet;
Considering the Customer’s interest in purchasing the products offered by the store (“Products”) through its sales channels;
This agreement aims to establish the general conditions for the use and purchase of products and services from the store’s website.

Confidentiality:
The store is responsible for maintaining the confidentiality of all data and information provided by the Customer during the purchasing process. The website's security is audited daily and protected against hacker activity by the "Site Blindado" certification.

Customer Service (SAC):
The Customer may use this service to ask questions, resolve any requests or complaints regarding their order or any content provided on the website. SAC can be reached via phone or the website contact form.

III. Delivery Policy

The estimated delivery time for Products is provided during the purchase process and is counted in business days. Product deliveries are made from Monday to Friday, between 8 a.m. and 10 p.m. In some cases, deliveries may occur on Saturdays, Sundays, or public holidays.

III.I – It is the Customer’s responsibility to ensure the product dimensions are compatible with the space available in elevators, doorways, and corridors at the delivery location. The store does not provide assembly or disassembly services, nor transportation via stairs, windows, or other non-standard methods.

III.II – Up to three delivery attempts will be made at the specified address, on alternating days, with a maximum interval of 48 hours between attempts. It is essential that an authorised person over 18 years of age, with valid identification, is present to receive the merchandise and sign the delivery receipt. After three unsuccessful attempts, the order will be returned to the store’s Distribution Centre.

III.III – After the order is finalised, it is not possible to change the payment method or delivery address, request expedited shipping, or prioritise delivery.

III.IV – The estimated delivery time given during checkout considers stock availability, region, invoicing process, and product preparation time. With each delivery status update, the store's system automatically sends notification emails to the Customer.

III.V – Delivery shipping costs are calculated based on the delivery location, product weight, and dimensions.

III.VI – The store does not authorise couriers to: enter the Customer's residence; deliver via alternative methods (e.g., hoisting products through windows); perform installations or maintenance; open product packaging; deliver to an address different from that listed on the invoice (DANFE); or deliver to minors or individuals without valid identification.

III.VII – The store is not responsible for any customs clearance delays when caused by the Customer’s own documentation issues. In such cases, the Customer must go to the customs office to release the goods, and all release and payment details are handled directly with the interested party.

Right of Withdrawal

The Customer has the right to withdraw from the purchase and return the Product under the following conditions:
The withdrawal period is up to 7 (seven) calendar days from the date of delivery. In case of return, the product must be sent back in its original packaging, along with the DANFE (Electronic Invoice Auxiliary Document), manual, and all accessories.

IV.I – The Customer must request the return via Customer Service (SAC) or directly through the Control Panel under the “cancel order” section. Return shipping costs will be covered by the store.

IV.II – Upon arrival of the returned item at the Distribution Centre, the store will verify if the above conditions have been met. If so, the full purchase amount will be refunded.

IV.III – For credit card purchases, the card issuer will be notified, and the refund will appear on the next or following statement, depending on the issuer's policy. The store refunds the full amount in one transaction regardless of the number of instalments used. Any continued instalment charges are the responsibility of the card issuer, and the Customer will not incur any additional charges since the full refund is processed at once.

IV.IV – For purchases paid by bank slip or debit, the refund will be made via bank deposit within 10 (ten) business days, and only to the buyer’s individual bank account. The account holder’s CPF must match the purchase details.